You can now report bike share parking issues with the city’s Find It Fix It app

Photo of a row of Lime and JUMP on the sidewalk of 2nd Ave Ext just north of Jackson Street.

With Find It Fix It, people won’t need to find info for each company to report an issue.

Bike share parking complaints can now be routed through the city’s Find It Fix It app and website as well as by calling 684-ROAD, SDOT’s work order hotline. Basically, reporting a bike share parking issue now goes through the same system as reporting a pothole.

This isn’t a big deal right now in Seattle since we only have one company operating: Jump. But when/if more bike and scooter (and who knows what else) services start operating, it will be very handy to have a one-stop shop for reporting issues. People shouldn’t have to search the bikes and scooters for that company’s name, then scour their websites for contact info in order to report a problem that may never be logged in an official city record.

So while this change isn’t really a big deal right now (especially in the context of the outbreak and everything), it is a good improvement that will be necessary for any long-term free-floating micromobility services in the city.

More detail from SDOT:

Next time you see a bike blocking the way, report it on our Find it Fix it app.

Since Seattle first welcomed a dockless bike share program in 2017, we’ve made major changes to make sure bikes are parked where they should be.

  • We’ve worked with bike share companies to increase rider education on how bikes should be parked.
  • Last year alone we installed 1,515 new bike parking spots.
  • Starting this summer riders will need to take a photo of their properly parked bike after their ride.

We’ve seen a huge improvement in how people park their bikes, but there are still some bikes blocking sidewalks, curb ramps, and building entrances.

Bike share companies are responsible for moving their misparked bikes, but many times they don’t know that a bike has fallen down or is blocking a sidewalk.

Here’s where you come in – you can now report poorly parked bike share bikes on our Find it Fix it smart phone app, by calling 684-ROAD, or online.

Our Find it Fix it app and 684 – ROAD number are ways you can be the eyes and ears of our city and alert us when something needs to be fixed – be it a pot hole, damaged sign, fallen tree, or now a poorly parked bike share bike.

Here’s how it works:

  • Open the Find it Fix it app on your phone
  • Take a photo of the poorly parked bike
  • List the location
  • Indicate the bike share company name
  • Press submit

Or you can call 684 – ROAD (206-684-7623) and report the bike share company name and bike location or fill out the online form.

It’s that easy!

When we receive the report, it’ll be routed directly to the bike share company who will send someone out to investigate the issue. They will then close-out the report with how they resolved the issue – which can range from “bike moved to appropriate parking location” to “bike not able to be found”, depending on the circumstances.

Our ultimate goal is to not receive any reports of badly parked bikes – because we want them all to be parked properly

But in the meantime, we hope that this new reporting method will help give you the tools to report something you see.

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