Many people bought annual memberships for Pronto Cycle Share before the city announced the decision to shut it down March 31. So what happens to those memberships?
Originally, the city had planned a new bike share system using e-assist bikes, and Pronto members would have been offered the choice of a pro-rated refund or credit in the new system. But Mayor Ed Murray scrapped plans for the new system before details were even shared with the City Council.
So now there’s only one option left: All members will have remaining balances credited to their cards on file automatically once the system shuts down (so make sure your card info is up-to-date). And that’s it. No more Pronto.
Here’s the text of the member email:
Dear Pronto Members,
As previously communicated, Pronto Cycle Share will cease operations at the end of the day on March 31, 2017. Today we’d like to provide you with some more information about the annual membership refund process, which will begin shortly after system closure.
All annual members with an expiration date after the system closure date of March 31, 2017 will receive a pro-rated refund based on the remaining time on their annual membership. The refund will be calculated based on the number of days remaining on your membership, divided by 365, multiplied by the amount you originally paid. The resulting amount will be credited to your credit card on file. Please review your credit card information in the Member Portal to be sure it is up to date.
Information in the Member Portal will be available through April 15, 2017. If you wish to review or download any trip data or other data in the member portal, please do so before this date. We expect all refunds to be processed by the end of April.
Thank you for your support of bike share in Seattle. It has been a joy to provide a sustainable and affordable transportation option to Seattle residents, workers, and visitors for the past two years.